Customer Help
Our top-rated customer service team is always here to assist.
Common purchase queries answered
Orders and Shipping
For items we carry in stock, we will ship your item(s) within 48 hours of receipt of the order based on your selected shipping method. For items ordered through us that ship direct from the manufacturer, timing may vary based on the manufacturer’s conditions.
To create an account, select the “Create an account” button at the top of the page. You will be asked for your name and email address, and a confirmation email will be sent to you to verify your account. Once that’s completed, be sure to complete all personal and shipping information for a seamless user experience.
To change your shipping address at any time, you can go to My Account > Shipping Address and update what we have on file. If you need to change your shipping address after an order has already been submitted, please call us at 877-622-4944
Once the order ships from our warehouse, you will receive an email notification with the tracking number for your shipment. If you select a no-charge, local shipping option, a specific tracking number will not be included, but we will arrange the drop off directly with you.
ShopKitchenSolutions does not take receipt of any of your credit card information. Payments are processed through a secure third party processor, MerchentE Solutions. All credit card information entered is maintained with the utmost security by MerchentE.
Yes, unless an order is submitted by a tax exempt agency and has provided proof of their exempt status.
Currently, ShopKitchenSolutions ships only within the United States.
Packaging may vary depending on your order. For smaller items shipped in small quantities, we will do our best to package them together. Larger items or larger orders may ship separately.
Common order-related queries
Returns and Exchanges
ShopKitchenSolutions will work with you in the even that you need to return an item you purchased via our site. Please contact 877-622-4944 to initiate the process.
Please call us at 877-622-4944 or email us at info@shopkitchensolutions.com to notify us of the mistake. We will correct it as quickly as possible.
Please call us at 877-622-4944 or email us at info@shopkitchensolutions.com to notify us of the damage to your item. We will work with you to correct it as quickly as possible.
ShopKitchenSolutions works out of two separate warehouses and sometimes ships items factory-direct. You will need to work with your Customer Service Representative on verify your return shipping location once we process your return in our system.
Call us at 877-622-4944 or email us at info@shopkitchensolutions.com.
Call us at 877-622-4944 as soon as you are aware of the problem so we can work with you on a solution.
If you need to update, change, or cancel an order once it’s been placed, please call us at 877-622-4944.
If you find an item on our site that is not in stock, you can contact our customer service line to work with a sales representative on pre-ordering or back-ordering the item. Info@shopkitchensolutions.com or 877-622-4944.